The attention of the Chalet Savoy guest is drawn to the conditions below which constitute the contract between the chalet Savoy guest and Societe Snow Safari France sirene 394 410 00024 which operates the Chalet Savoy, 1351 Route des Chavants, 74310 Les Houches, France
Societe Snow Safari is the French branch of Snow Safari Ltd. Head Office - Snow Safari Ltd, Lynton House, 7-12 Tavistock Square, London WC1H 9BQ. Resort Office - Snow Safari Chalet Savoy, 1351 Route des Chavants, 74310 Les Houches, France ,
TO RESERVE YOUR STAY:
Once you have read and agree to these booking conditions please click on the blue "book now" box below and make a reservation. To secure your reservation you will be asked to pay adeposit of 30% of the total amount due for your stay. The payment is made by credit card and handled by Paypal. This payment deposit payment is nonrefundable. If you prefer a different method of payment such as bank transfer please contact us.
FINAL PAYMENT:
You will be required to pay the balance of the total chalet stay when you arrive at the chalet by credit card (Visa, Mastercard or American express) or by cash.
CANCELLATIONS:
Cancellation by you: Cancellations must be in writing and signed by the holiday participant who made the booking. These can be sent by letter or email. Cancellations take effect from the date this written notice is received by Snow Safari Ltd. If you cancel, you will be liable to the following fees:
From time of booking up to your arrival at the Chalet Savoy you are liable to loss of the 30% deposit. Once you arrived at the Chalet Savoy you are liable to the full amount of your stay and no refund is due if you cancell or shorten your stay. The payment of the balance of the amount due will be asked for when you check in at the chalet.
CHANGE / CANCELLATION BY US:
If we advise you of a major change or if we have to cancel your holiday you can either accept any alternative offered or cancel your booking and receive a full and prompt refund. Compensation will not be payable if we are forced to cancel or in any way change your holiday due to war, or threat of war, riots, civil commotion, industrial disputes, disaster, terrorist activities, technical or other events outside our control.
HOLIDAY INFORMATION
Accommodation in the Chalet Savoy.
Please note that Snow Safari Ltd offers chalet accommodation. Every room is different with rooms varying slightly in size and in decoration. Some rooms have balconies. All rooms are ensuite mostly with showers and some baths. Although every effort will be made to follow special requests with regards to room choice, this is not always possible.
Special requests:
Please make these clear well in advance of your holiday in writing by letter of email.
Smoking
Smoking is not permitted inside the Chalet Savoy.
COMPLAINTS:
In the unlikely event that you have any reason to complain or experience any problems with your holiday you should address your complaint in resort to Oliver or Elaine Ensor, who will do their best to resolve any problems immediately. In addition, if you wish to make a written complaint full details must be sent to Chalet Savoy, 1351 Route des Chavants, 74310 Les Houches , by Registered Post within 28 days of your departure from the chalet. However, we must first have notification in resort of any possible problems. We cannot accept complaints once you return home if you have not followed this course of action. We can also not accept any complaints received more than 28 days after your return home.
CLIENT RESPONSIBILITY:
Snow Safari is extremely proud of its rate of repeat guests and it is hoped and expected that guests will relax, feel at home and enjoy themselves. In the case of unsociable and unreasonable behaviour Snow Safari Ltd would have the right to terminate the accommodation arrangements of a client and will not be liable to pay refunds for services subsequently not rendered and expenses incurred by guests who have had their accommodation terminated because of their behaviour. Snow Safari Ltd also reserves the right to claim back from the client any costs or charges incurred due to damage to the chalet whether accidentally caused or not, relating to the misuse of equipment for example, damage of furniture, electric wc’s, wooden floors, carpets etc.